If you feel you need emergency maintenance to handle a problem after 4:30 p.m., notify your 24-hour desk as soon as possible.

• Maintenance staff work from 8:00 a.m. to 4:30 p.m. Monday through Friday.
• One staff member is on-call for emergencies 24-hours per day, seven days a week.
• An emergency is any item which, if not corrected immediately, may seriously impact the safety and security of the building and/or the occupants or may create undue hardship for building occupants. Examples of this type of an emergency include fire, flood, no elevators operational, or serious power, heating or plumbing failures.
• If you're not sure if what you're seeing is an emergency, don't hesitate to give your 24-hour building desk a call. In all cases, the building staff will make the determination if an emergency call to the maintenance staff is warranted.
• Note that some work, such as retrieving contact lenses from drains or keys from an elevator shaft, may be billed to the occupant if handled after normal work hours.