Maintenance and custodial requests
Non emergency repairs
Our custodial and maintenance teams work seven days a week to provide maintenance, repairs and cleaning services to maintain your residence hall home. Custodial hours are from 8 a.m.-4 p.m. and maintenance hours are from 8 a.m.-4:30 p.m.
For bed lofting/delofting and problems with insects in your room, you will need to place a work order at your residence hall front desk. You cannot place an online work order for these issues.
Emergency repairs
If you have any issues with your door not locking, you should speak with your hall front desk immediately. Any internet, Wi-Fi or cable issues please contact the ITS Help Desk. A work order is not advised for these issues.
Repair types
- Light bulb replacement
- Sticky locks
- Window screens replacement
- Furniture repairs
- Paging phone issues
- Doors that are sticky, squeaky, hard to open or close but are otherwise operational
- Shower heads that are not working
- Keys stuck in locks or room locks that are not working
- Non-resident room doors that are not closing/locking properly
- Doors that are unlocked that should be locked or doors that are locked that should be unlocked
- Messes that need cleaning up (vomit, blood, urine, broken glass and food or drink spills)
- Elevators that are malfunctioning
- Malfunctioning equipment that cannot wait until the next working day (e.g. overflowing toilets, faucets that won't shut off)
- Vital equipment that needs replacing (e.g. all toilet paper missing from a bathroom, all light bulbs removed from an area)
- Problems with heat in rooms
- Broken windows
Place a Work Order
All work orders are processed through an online system for non-emergency repairs.