Maintenance and custodial requests

Emergency repairs

If you have any issues with your door not locking, you should speak with your hall front desk immediately. Any internet, Wi-Fi or cable issues please contact the ITS Help Desk. A work order is not advised for these issues. 

Pest control issues

For problems with pests (insects or rodents) in your room, you must contact your residence hall front desk so the staff can submit a work order. This type of work order cannot be submitted by students online. 

Non-emergency repairs

Our custodial and maintenance teams work seven days a week to provide maintenance, repairs and cleaning services to maintain your residence hall home. Custodial hours are from 8 a.m.-4 p.m. and maintenance hours are from 8 a.m.-4:30 p.m.

Adjustments to bed configurations

Requests to change your bed configuration should also be directed through the front desk staff of your residence hall, not online. Due to the busy nature of the first few weeks of the semester, bed configuration adjustments may not be completed until after Labor Day, Sept. 4, 2023. Requests will be managed in the order in which they are received as staffing allows.

Please note:

  1. If there is a documented disability accommodation that needs to be supported, our team will make that a priority, and please understand that same-day adjustments may not be possible.
  2. The team managing configuration changes works until 3:30 p.m. Requests submitted in the late afternoon or evening will not be queued until the next day. We thank you for your patience and understanding.


Repair types

  • Light bulb replacement
  • Sticky locks
  • Window screens replacement
  • Furniture repairs
  • Paging phone issues
  • Doors that are sticky, squeaky, hard to open or close but are otherwise operational
  • Shower heads that are not working

  • Keys stuck in locks or room locks that are not working
  • Non-resident room doors that are not closing/locking properly
  • Doors that are unlocked that should be locked or doors that are locked that should be unlocked
  • Messes that need cleaning up (vomit, blood, urine, broken glass and food or drink spills)
  • Elevators that are malfunctioning
  • Malfunctioning equipment that cannot wait until the next working day (e.g. overflowing toilets, faucets that won't shut off)
  • Vital equipment that needs replacing (e.g. all toilet paper missing from a bathroom, all light bulbs removed from an area)
  • Problems with heat in rooms
  • Broken windows

Place a Work Order

All work orders are processed through an online system for non-emergency repairs.